Odyssey Consulting Group has announced the integration of its Microsoft Dynamics AX for Retail POS solution with NCR SelfServ Checkout self-service cash registers.
Microsoft Dynamics AX for Retail POS and NCR solution capabilities best support the customer self-service concept. This is a guarantee of effective interaction with customers as well as optimization of use of sales area, working hours of the personnel and operational activities of the stores
Integration of Microsoft Dynamics AX for Retail POS and NCR SelfServ Checkout solutions can help increase the quality of customer service and store throughput, accelerate cash register operations, optimize the use of resources and the staff working hours. In addition, the integrated solution allows:
- Increasing up to 50% of the number of buyers served during peak periods without involving extra staff;
- Decreasing up to 30% of sales losses, connected with the departure of reluctant customers in queues;
- Using convenient tools for on-line reporting of the sales plan implementation according to data during the day;
- Forming personalized offers for each customer online;
- Developing an omnichannel sales strategy and increase up-sell and cross-sell volumes due to the guaranteed delivery of the offer to store visitors.
The benefits of integrating NCR SelfServ Checkout with the Microsoft Dynamics AX for Retail POS module will be mostly appreciated by the customers, who can scan and pack the goods themselves, choose a convenient payment method and make the purchase quickly and without queuing. At the same time, the sales staff can be busy communicating with customers on the sales floor and be near visitors where they really need help and advice from a salesperson
