Odyssey Care program is designed for the companies that use the corporate information systems and business applications of Microsoft Dynamics line, including the solutions developed by Odyssey Consulting Group.
Odyssey Care is designed for the companies that use Microsoft Dynamics line of enterprise information systems and business applications, including the solutions developed by Odyssey Consulting Group. Odyssey Care combines different levels of service, flexible pricing schemes and additional types of services that fully meet the needs and budgets of companies in different business areas.
Odyssey Consulting Group has been operating in Russia for more than 15 years, and now we are actively supporting several dozen AX customers," stresses Denis Gusev, Business Development Director. - "Organizing such massive support is a complex issue, which we have spent more than a year to solve. Fortunately, our international experience has provided us with a solution that takes the quality of support and the return on investment from our customers to a whole new level
Odyssey Care includes 3 plans of corporate technical support with fixed rates: Essential, Advantage and Premier. Essential level is suitable for companies that use mostly standard functionality of Microsoft Dynamics solutions with minimal modifications. This plan implies 10 customer requests per month for troubleshooting problems and errors, as well as 40 hours of consultant and developer work associated with changes in the system code. Advantage level provides support for organizations that use slightly modified Microsoft Dynamics solutions and business applications based on Microsoft software products, including Odyssey Consulting Group software. Unlike the basic support plan, the Advantage level includes 20 requests and 60 hours of work per month on solution modifications, as well as shorter response times to requests. Premier is the ideal choice for companies with a complex, geographically dispersed organization using highly customized versions of Microsoft Dynamics solutions and strained resources to support and maintain them. Premier offers unlimited requests processed in minimal time, 100 hours of consultant and developer time, a dedicated project manager, and more. Each support plan can be supplemented with related services, such as rapid patching support for Microsoft Dynamics software. The cost of such services varies depending on the client's requirements.
With Odyssey Care's technical support program, company management can have peace of mind about the state of their ERP system. We will do our best to fix any problem in the system in the shortest possible time
