Proposal Why it matters Value to the company
Managing the customer experience is all about making the buying process so convenient for the customer that they recommend their friends/customers/colleagues to buy from you. By managing the brand experience, you achieve higher customer satisfaction and loyalty to your company, and therefore increase profits.
Find points of growth to make your business the company of first choice for customers
More than 15 years of consulting in marketing, sales, and customer service
We offer comprehensive solutions that create the foundation for the future development of the company
We work with B2B and B2C companies from retail, manufacturing, distribution, and financial sector
Together with the customer, we achieve strategic business goals
We select the tools that best meet the needs of the client and allow to quickly pay off the project of digital transformation
At each stage of work we aim for maximum efficiency: we choose the best possible tools for the digital transformation.
Designing the customer journey (analysis of the customer experience at each point of interaction with the company)
Designing the loyalty program (discount / bonuses, participation levels, gifts, referral schemes)
Creating an omnichannel customer service center (single window contact center)
Using intelligent conversational interfaces (chatbots, voice assistants, virtual operators)
Automating digital marketing (implementation of interactive interaction scenarios)
Creating a customer data platform (Collection, building a segment
