RPA for E-commerce

• Volume of online sales is increasing;

• All stores that previously did not have a site on the Internet, are actively launching their sites;

• Those who already had the format, are faced with increased demand for online orders;

• In the new conditions, consumer preferences are changing: demand for some products is reduced, for others - increases.

• Distance to home plays less of a role for customers - speed and cost of delivery will replace it;

• High-quality photos and descriptions of products on the site will become an alternative to the opportunity to "touch" and "see" products in person;

• Recommendations when buying online will be more important than window dressing and arrangement of neighboring products.

What challenges the new realities pose to store management:

• Updating the store's site;

• Fast processing of a large flow of orders;

• Efficiency of operations;

• Transparency of processes for the customer, high quality feedback;

• Ability to quickly reflect new arrivals on the site.

• Correctly built processes;

• Automation of order processing;

• Fast integration of different cash, storage, accounting, e-commerce and other systems.

• Type of technology for automating template processes using "virtual employees" - RPA robots. A software robot reproduces human actions by interacting with the system interface. Modern RPA-systems can fully or partially automate the work, which previously had to be done manually. Using RPA technology for automation

• Ability to work with any alerts;

• Tracking and processing of orders on the site;

• Automatic feedback to the customer;

• High relevance for companies with a large number of different systems (different cash, accounting, mail, warehouse, e-commerce and other systems requiring rapid integration within the process).

• Customer makes an order on the website - robot starts;

• Robot enters the administrative panel of the website and conducts the order;

• Enters the inventory system and reserves the goods;

• Sends a message in a messenger / email to the delivery employee so he starts forming the order;

• Enters the accounting system, creates a document for the sale of goods and payment document (if the order is paid);

• Sends an email to the customer;

• Receives a message from the employee that the order is formed;

• Sends information to the delivery or courier department

• Easy implementation;

• Low cost of small solutions;

• Capability to work in different systems;

• Capability to build end-to-end process, regardless of systems;

• Exclusion of human error factor;

• High speed of reaction to new events;

• Employees are free from large share of routine work and possibility to focus on important operations.

If you want to implement RPA processes in your business, contact Odyssey Consulting Group!